Coral Guarantee & Shipping Details

Coral Health & Satisfaction Guarantee

• Live Arrival (DOA) Guarantee: We guarantee all corals will arrive alive and healthy. If you notice any issues upon delivery, simply document the condition with clear photos or videos and submit a claim within 24 hours of delivery confirmation. We're committed to making it right.
• 72-Hour Health Guarantee: Your coral's health is our priority. If you observe any significant health decline within 72 hours of arrival, submit a claim promptly and our team will work personally with you to find the best possible resolution for your situation.

Your satisfaction is our priority!

Shipping Information

• Orders ship Monday-Wednesday for Tuesday-Thursday delivery
• Free overnight shipping on orders over $299
• Shipping rates calculated at checkout (UPS Next Day Air Early)
• Premium insulated packaging with heat/cold packs as needed
• Local pickup available by appointment

Order Modifications & Weather Considerations

• Orders can be modified until 8 AM on shipping day
• Shipments may be delayed during extreme weather conditions
• We prioritize coral health and safety during transit
• For special requests or order holds, contact us directly

Claim Forms & Policies

For complete details on our shipping policies and guarantee terms, please refer to our Additional Policy Details or contact us directly. For any claims, please be sure to fill out the DOA form or the 72-hour health guarantee form as applicable.